Fast food drive-thrus just keep getting slower
By Matthew Lyle • October 5, 2015
The average drive-thru time has jumped to just shy of 222 seconds, according to QSR Magazine’s annual study of drive-thru orders. This represents a slowdown from 203.29 seconds a year ago.
The slowdown is “pretty significant” the QSR said, as chains continue to grapple with the impact of menus that offer more ways for customers to craft their own meals, said Sam Oches, the magazine’s editor
There is a silver lining for fast-food diners. Order accuracy is improving at chains — great news for anyone who has had to make a U-turn on the highway to retrieve missing fries.