KFC is fixing a major mistake to compete with Chick-fil-A
By Sarah Sutton • April 11, 2016
As Chick-fil-A’s business explodes, KFC is realizing it needs to make some major changes if it wants to keep up. KFC announced last week it is publicly recommitting to the quality of its products, with employee retraining and a new satisfaction guarantee. The company is calling the process “Re-Colonelization.”