McDonald’s Takes Aim at Big Labor Problem
By Sarah Sutton • July 25, 2018
The Chicago-based corporation has already taken action to modernize its training programs for restaurant employees, including the debut of digital training that places a greater focus on hospitality and prioritizes teaching people skills like customer service and teamwork while emphasizing attitude and communication. Kersey says McDonald’s is also establishing new and expanded strategic partnerships with organizations to create novel tools for restaurant employees. Those tools focus on developing skills and link to education and career advancement opportunities. The company plans to unveil those resources later this year.