Off-premise orders reach about 60% of foodservice occasions
By Sara Shaw • October 4, 2019
Foodservice drive-thru, takeout and delivery are growing “as consumer lifestyles are continuously driven by the convenience and speed of online and app-based ordering in other industries,” the National Restaurant Association said in their new survey.
The survey found customers were most receptive to consumer-facing technologies such as drive-thru enhancements, order accuracy tracking and frictionless mobile ordering. Key areas of growth include:
– 92% of consumers used drive-thru at least once a month.
– 34% of consumers used delivery more often than a year ago.
– 79% of consumers used restaurant delivery at least once a month, and 53% of consumers used a third-party delivery provider.
The study noted that all of those percentages were higher among 18- to 34-year-olds than with those consumers aged 35 and older.