Twitter Is Now Offering Brands Customer Service Chatbots to Use in Direct Messages
By Hannah Wheeless • November 2, 2016
Brands are taking advantage of Twitter’s updated Chatbot features to deliver fast and friendly customer service to online users. Businesses can use these Chatbots to greet customers and offer detailed information on purchases without the need for real human interaction. Evernote, Pizza Hut and Spotify are only a few of the many brands utilizing these bots to increase the quality and efficiency of their customer support.