Chick-fil-A is making big changes to take on Shake Shack and Chipotle
By Sarah Sutton • March 21, 2016
The fast-food chain, famous for its crispy chicken sandwiches and its founder’s staunch Christian faith, is embracing a new, more inclusive culture. Alongside this, the company is updating their offices by tearing down walls to encourage collaboration among employees. And it has opened a new test kitchen and hired a high-end chef to spice up its offerings. This double-barreled approach points to the company’s ambition to rank with fast-casual chains like Shake Shack and Chipotle, instead of more traditional fast-food chains like McDonald’s and Burger King.