At last, Panera dives into third-party delivery

By Jack Herbert • August 29, 2019

Beginning in 2016, Panera Bread has always kept their delivery service in-house, until now. On Tuesday, August 27, Panera announced a new partnership with DoorDash, Grubhub, and Uber Eats to expand its delivery capabilities across 1,600 locations. Along with its current online ordering process, customers will now find Panera on all three platforms previously mentioned, and have the ability to order directly through those companies. In the year and a half since Panera took its delivery platform national, these services have taken off, so it made sense for Panera to rethink its strategy. In line with the existing delivery experience, the company has remained firm on consistent pricing, transparency with delivery fees, and having access to the MyPanera platform – for customers to earn reward points and for Panera to continue to have access to data.

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