Self-order kiosks give staff more time, diners more control
By Sarah Sutton • August 29, 2016
Quick service and fast casual restaurants are increasingly enjoying the benefits of self-order kiosks. While QSRs have provided customers fast and convenient service for almost a century, the fast casual segment is a new trend in restaurant dining. Fast casual restaurants, such as Panera Bread and Noodles & Company have gained popularity by blending the QSR and casual dining experience. The quick service and fast casual restaurant formats may offer their customers different experiences, but both are starting to leverage self-order kiosks to improve customer experience.